GLOBE AT ONE LTD
90 Partington Close, London N19 3DZ
Please read this summary of our booking conditions carefully since they, along with the other information in our brochures and on our website, set out the terms and conditions of the contract between you and Globe At One Ltd. Before making your booking or signing your booking form you must have read and accepted the full version of these booking conditions which will appear in our full brochure and upon our website www.globeatone.co.uk
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our confirmation invoice/email. This contract is made on the terms of these booking conditions, which is governed by English Law and the jurisdiction of the English Courts. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.
[if you had not seen these terms and conditions when you made your booking and you are not happy to proceed with the booking now that you have seen them, please return all documentation to us within 7 days of receiving these booking conditions. Your booking will be cancelled and your monies will be returned in full provided you have not commenced your travel. This clause does not apply if your booking was made within 10 weeks of travel]If you book a package holiday through us, once your package holiday has been confirmed we will accept responsibility for it in accordance with these Booking Conditions as an “organiser” under the Package Travel, Package Holidays and Package Tours Regulations 1992. A “package holiday” is a combination of at least two out of (a) transport, (b) accommodation or (c) other tourist services (not ancillary to any transport or accommodation and forming a significant part of the arrangements) where booked through us at the same time at an inclusive price, for which payment is made to us and which lasts at least 24 hours or includes overnight accommodation.
Flight only
bookings are subject to the terms and conditions of the airline that you are travelling with.
Hotel only
bookings are subject to the terms of conditions of the individual supplier.
Please also note, we cannot accept responsibility for any services which do not form part of our responsibilities. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised on our website and we have not agreed to arrange them for you. This also includes any excursion or activity you book or purchase locally in resort.
All the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate
The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from this website and for your repatriation in the event of our insolvency. We provide this security by way of a bond held by the Civil Aviation Authority under ATOL number 9492.
Your Financial Protection When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.” “We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).” “If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
If you book other than a package holiday from this website/e-brochure your monies are protected by way of [….]
1. The Contract:
All holiday arrangements are subject to availability at the time of booking. No contract shall be made until the deposit (or full price, depending on the date of travel) has been paid, whether or not a booking confirmation has been issued. If the balance or deposit is not paid in time, we reserve the right to cancel your holiday.
2. The Holiday Price:
We reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. We will advise you of any error of which we are aware and then of the applicable price at the time of your booking. Changes in transportation costs, including the cost of fuel, dues, fees or taxes at ports/airports and exchange rates mean that the price of your travel arrangements may change after you have booked. However there will be no charge within 30 days of your departure.
We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1 per person. If this means that you have to pay more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price) or cancelling and receiving a full refund of all monies paid, except for any amendments charges.
Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost then any refund due will be paid to you. However please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
3. Insurance:
It is a condition of the contract that every passenger must have travel insurance in force for the entire duration of the holiday. If such insurance is not obtained through ourselves, details of a suitable alternative insurance must be provided to us (insurer and policy number). It is your responsibility to ensure that you are adequately insured for the holiday, as we will not check your policy.
4. If you change your booking
If, after our confirmation invoice has been forwarded to you, you wish to change your holiday in any way, we will do our best to meet your request but it may not always be possible. Any such request must be in writing from the person who made the booking. You will be asked to pay an administration charge of £ and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible.
Certain arrangements e.g. Apex tickets may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.
4 A) If you cancel your booking
You may cancel your arrangements at any time. Written notification from the person who made the booking must be received at our offices. Since we incur costs in cancelling your travel arrangements you will have to pay the applicable cancellation charges up to the maximum shown below.
| ? |
IF WE MAKE A MAJOR CHANGE TO YOUR HOLIDAY |
IF WE CANCEL YOUR HOLIDAY |
IF YOU CANCEL YOUR HOLIDAY |
|
Period before departure within which notice of Cancellation or major change is received by us or notified to you |
Amount you will receive from us |
Amount you will receive from us |
Amount of cancellation charge |
|
More than 56 days |
£0 |
Deposit only |
Deposit only |
|
29-56 days |
£25 |
100% of holiday cost paid by you+£25 |
50% |
|
15-28 days |
£35 |
100% of holiday cost paid+£35 |
60% of holiday cost |
|
7-14 days |
£40 |
100% of holiday cost paid+£40 |
90% of holiday cost |
|
Less than 7 days |
£50 |
100% of holiday cost paid+£50 |
100% of holiday cost |
5 If we change your booking:
It is unlikely that we will have to make any changes to your holiday but we do plan the arrangements many months in advance. Occasionally we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you at the earliest opportunity.
If we make a major change to your holiday we will inform you as soon as reasonably possible if there is time before departure. You will have the choice of accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your booked holiday and receiving a full refund of all monies paid. In all cases except where the major change arises due to reasons of force majeure, we will pay you compensation as detailed in the table above.
5. A If we cancel your booking
:
We reserve the right in any circumstances to cancel your holiday arrangements, for example if the minimum number of clients required for particular travel arrangements is not reached, we may have to cancel it. However we promise not to cancel your travel arrangements after the balance of payment is due unless for reasons of force majeure or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements you can either have a refund of all monies paid or accept an offer of alternative travel arrangements from us of comparable standard, if available (we will refund any price difference if the alternative is of a lower value). If it is necessary to cancel your travel arrangements, we will pay to you compensation as set out above.
Subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation will be payable and the above options will not be available if
(1) We cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time) or
(2) We have to cancel because the minimum number of bookings necessary for us to operate your holiday has not been reached – in this case we will however, give you at least 7 days’ notice where possible. In all cases, our liability for significant changes and cancellations is limited to offering you the above mentioned options and, where applicable, compensation shown in the above table.
We regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure.
6. Force Majeure
This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions
7. Flight Carriers
In accordance with EU Regulations we are required to advise you of the actual carrier operating your flight/connecting/flight transfer. We do this by listing carriers to be used or likely to be used as follows;-
LIST
Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check in or at the boarding gate. Such a change is deemed to be a minor change. Other examples of minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same standard.
8 Our liability to you:
1) We promise to make sure that all parts of the holiday we have agreed to arrange, perform or provide as part of our contract with you are arranged, performed or provided with reasonable skill and care. We will accept responsibility if any death, personal injury, failure or deficiency of your arrangements is caused by any failure by ourselves or our employees (providing they were at the time acting within the course of their employment) and (but only if you have booked a package holiday from us), our agents or suppliers (as applicable) to use reasonable skill and care in performing or providing the services which we are contractually obliged to provide to you. . Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim.
We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: –
the fault of the person(s) affected or any member(s) of their party or
the fault of a third party not connected with the provision of your holiday which we could not have predicted or avoided or
an event or circumstance which we or the supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care (see clause 9)
the fault of anyone who is not carrying out work for us (generally or in particular) at the time.
In addition, we will not be responsible where you do not enjoy your holiday or suffer any problems because of a reason you did not tell us about when you booked your holiday or where any problems you suffer did not result from any breach of our contract or other fault of ourselves or, if you have booked a package holiday from us and we were responsible for them, our suppliers or agents or where any losses, expenses, costs or other sum you have suffered relate to any business.
We cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised in our brochure and we have not agreed to arrange them.
(2) The promises we make to you about the services we have agreed to provide or arrange as part of our contract – and the laws and regulations of the country in which your claim or complaint occurred will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK.
(3) Where any claim or part of a claim concerns or is based on any travel arrangements (including the process of getting on and off the transport concerned) provided by any air, rail or sea carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier or hotel keeper concerned would have to pay under the international convention which applies to the travel arrangements or hotel stay in question for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions (copies available on request).
Please note: Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.
Under EU Law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancelling or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However, reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in clause 4. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Air Transport Users Council on 020 7240 6061 www.auc.org.uk.
(4) You must provide ourselves and our insurers with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint as set out in clause 13 below. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred.
9. Conditions of suppliers
Some of the services which make up your holiday are provided by independent suppliers (for example, where applicable, rail carriers and airlines). Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you, usually in accordance with applicable International Conventions (see clause 8). Copies of the relevant parts of these terms and conditions are available on request from the supplier concerned.
10. Passports, visas and health requirements
You should check the passport, visa and health requirements which are applicable to the country(ies) which you intend to visit. Requirements may change and you must check the up to date position in good time before departure. For British Citizens, information on health is contained in the Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health office and most Post Offices. For European holidays you should obtain a completed and issued form E111 (details in leaflet T6 referred to above) prior to departure.
It is the party leader’s responsibility to ensure that all members of the party are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation.
11. Safety standards
Please note, it is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services and not those of the UK. As a general rule, these requirements and standards will not be the same as the UK and may sometimes be lower.
12. Mobility/disability restrictions and special requests:
a) If you or any member of your party have any mobility restriction or other disability, health problems or food allergies which may require special treatment or assistance at any time during your holiday, you must advise us at the time of booking. Whilst we will make every effort to accommodate you, we regret that we cannot guarantee to be able to meet any particular special request unless we have specifically confirmed this in writing. If we reasonably feel that we are unable to accommodate the needs of any client who has particular health requirements, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details and apply cancellation charges as described in Clause 4 of the full version of these conditions.
13. Complaints
If you are not satisfied with any aspect of your travel arrangements please bring the matter as soon as possible to the attention of the relevant person (for example, the tour operator representative, airline or hotel staff). If they cannot help you must contact us as soon as possible and we will do everything reasonably possible to deal with the matter. If you are still not satisfied please email/write to our offices in the UK within 28 days of returning home. Globe At One Ltd, 90 Partington Close, London N19 3DZ or contact@globeatone.co.uk
If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.
14. Data Protection:
a) For the purposes of the Data Protection Act 1998 we, Globe at One Ltd Limited, are a data controller. In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to collect certain personal details from you. These will include, where applicable, the names and addresses of party’s members, credit/debit card or other payment details and special requirements such as those relating to any disability or medical condition which may affect the chosen holiday arrangements and any dietary restrictions which may disclose your religious beliefs. If we need any other personal details, we will tell you before we obtain them from you. We must pass on your personal details to the companies and organizations who need to know them so that your holiday can be provided (for example your airline, hotels, transport companies, credit/debit company or bank). The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.
b) We have appropriate security measures in place to protect the personal details you give us. Where your travel arrangements are to take place outside the European Economic Area, (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass any information on to any company and/or organisation not responsible for providing any part of your travel arrangements. Where you provide us with personal details relating to any special requirements such as those mentioned above, you consent to this information being passed onto any organisation or companies responsible for any part of your travel arrangements whether in the EEA or not. If we cannot pass this information to the relevant suppliers, we cannot provide your travel arrangements.
c) We are entitled to assume you do not object to our doing any of the things mentioned above unless you tell us otherwise in writing. You are generally entitled to ask us (by letter or e-mail) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We will charge a fee to respond to such a request. In limited circumstances we are entitled to refuse your request. Except where expressly permitted by the Data Protection Act 1998, we will only deal with the personal details you give us as set out above unless you agree otherwise. For example, if we wish to use any of your personal details for marketing purposes, we will tell you this when we ask for your details and give you the opportunity to say no if you do not want us to do so.
15. Flights Only:
Please be careful when making your booking to ensure that you enter the names of all passengers exactly as they appear on your and their passports; failure to do this may result in the passenger(s) being refused boarding, or a fresh seat being purchased.
Please note that, in relation to flight tickets, the recommended minimum check-in time is approximately 120 minutes prior to departure for international flights and 90 minutes for domestic flights. Some airlines require you to reconfirm your return flight booking at least 72 hours before travel. Failure to reconfirm your flight booking directly with the airline may result in cancellation.
In addition, the majority of airlines reserve the right to make schedule changes and cancel confirmed bookings. While Globe At One Limited are not responsible for schedule changes or cancellations, we will provide you with any reasonable and necessary assistance you require via our customer services.
We strongly recommend (particularly if you are flying economy class), that you check in early if you have particular seat requests. We have no control over the allocation of seats, even if pre-booked with the airline, and can make no guarantee that specific seats will be available on departure.
A flight that is described as direct is one where there is no need to change aircraft during the journey. However, stops may be made en-route for re-fuelling or to let passengers on and/or off. Details of any stops will be given during your booking process and are clearly identified both on the Site and on your itinerary which will be sent to you when you confirm your booking.
Regulations vary with each airline, but some will refuse to carry women who will be 28 weeks or more pregnant on the date of return travel. If in doubt, please check with the airline concerned and consult your doctor. Infants must be 6 weeks old or more to travel by air and must either sit on an adult’s lap or occupy an infant seat. Generally children aged 2 years or more must occupy a seat.
16. Passports, Visas and Health Requirements:
Advance Passenger Information – Carrier Collection:
A number of Governments are introducing new requirements for air carriers to provide personal information about all travellers on their aircraft to the Authorities before the aircraft leaves the UK. The data will be collected either at the airport when you check in or in some circumstances when you make your booking.
Accordingly, you are advised to allow extra time to check in for your flight.
Travellers to the United States:
All passengers intending to enter the USA on the Visa Waiver Programme (VWP) will be required to present a machine readable passport (MRP).
Passengers travelling to the USA with a non-machine readable passport will require a valid US entry visa, even if they are citizens of a country within the Visa Waiver Programme.
All Visa Waiver nationals who hold a non-machine readable passport should obtain a machine readable passport before their next visit to the USA.
Children travelling on their parent’s passport should obtain their own machine readable passport prior to travelling to the USA.
The Foreign and Commonwealth Travel Advice Unit may have issued information about your destination. You are advised to check this information, which is available from the following sources.
On the Internet at www.fco.gov.uk
From the ABTA Information Department on 0901 201 5050
The Foreign and Commonwealth Office Travel Advice Unit on 0207 238 4503.